How to Restore or Reset Your Heirloom with Us

Inheriting a family heirloom is an incredibly meaningful experience, but it can also be overwhelming when the item is in disrepair or if it’s not in a style that you can envision yourself wearing. That's where our team of experts comes in. We're here to help you restore or reset your heirloom, so it can be passed down to future generations.

Step 1: Assessment

The first step in resetting your heirloom is to assess its current condition. This will help us determine what needs to be done to restore it to its former glory. We'll inspect the item carefully, looking for any damage or wear and tear. We'll then take photos of the item and document the current state of the heirloom to ensure that we have a clear understanding of what needs to be done and what options we have for resetting. If there are any specific areas of concern that you have, please let us know so that we can focus on them during the assessment.

Step 2: Planning

Once we've assessed the item, we'll create a plan for resetting it. This will include determining the best course of action to take, as well as the materials and tools that will be required. Our team will work with you to make sure that you're comfortable with the plan and that all of your questions are answered. If you are hoping to reset your heirloom stones into one of our designs or create an entirely new design, we can explore those options as well. We'll also provide you with a timeline for the restoration process, so you know what to expect.


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Step 3: Restoration

The restoration process will depend on the specific item and its condition. In some cases, we may need to repair or replace parts of the item, while in others, we may simply need to clean and polish it. Our team will take great care in restoring your heirloom, making sure that it is handled with the utmost care and attention to detail. Throughout the process, we'll keep you updated on the progress of the restoration, and we'll ask for your input if any decisions need to be made.

Step 4: Final Touches

Once your heirloom has been restored or reset, we'll add any final touches that are necessary. This may include engraving, polishing, or applying a protective coating to the item. Our team will work closely with you to make sure that the final product is exactly what you want. We understand that these items hold significant sentimental value, and we want to make sure that you're completely satisfied with the process.


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Step 5: Delivery

Finally, we'll deliver your newly restored heirloom back to you. We'll make sure that it is properly packaged and protected during shipping, so it arrives at your doorstep in pristine condition. We'll also provide you with care instructions to ensure that your heirloom stays in great condition for years to come. If you have any questions or concerns about caring for your heirloom, please don't hesitate to reach out to us.

In conclusion, resetting your family heirloom with us is a great way to preserve your family's legacy for generations to come. We understand that these items hold significant sentimental value, and we treat each one with the care and respect that it deserves. If you're ready to start the process, you can fill out a form here telling us a little bit about the project or send us an email at We're here to help you every step of the way.

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