To see our engagement ring frequently asked questions please click here.
WHEN WILL MY ORDER BE READY?
It completely depends on what item you ordered online. To see specifics for your product check the product notes after clicking on that specific item. Shipping usually takes about 3-5 more days for delivery in addition to the production time listed on the product page.
DO YOU DO CUSTOM ORDERS?
Yes, but only on a case-by-case basis. If you are inquiring about family stones we will need to approve the quality of the stones prior to setting. If you are local you may drop them off for review. If you are not local we will need to see an appraisal of the piece. Please email firstname.lastname@example.org with any questions inquiries!
For more information specifically regarding custom engagement rings, take a peek over here at our Bespoke process.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally using USPS First Class International. It is typically $16.75 and takes around 2 weeks depending where you are located.
HOW CAN I FIGURE OUT MY SIZE?
There are a couple ways to do this. If you're local to Nashville, come by our flagship store and we'll size you for free! If you're not in the area, order our free ring sizer (just pay shipping) or visit a local jeweler. They typically offer free ring sizing as well.
HOW DO I CARE FOR MY JEWELRY?
We use high-quality metals to ensure that your jewelry wears well. We've put together a care guide so that you can keep that jewelry just as shiny + beautiful as when you first received it!
DO YOU OFFER SERVICES FOR JEWELRY REPAIR OR RESTORATION?
Yes! We think jewelry is meant to be worn, so we offer cleanings, repairs, resizing, etc. to ensure that your pieces don't take up long-term residency in your jewelry box. Check out the services we offer (for CTWF jewelry as well as personal pieces purchases elsewhere) and the associated pricing here.
DO YOU ACCEPT RETURNS/EXCHANGES?
Yes, please read our return/exchange policy here.
DO YOU HAVE AN ACTUAL STORE IN NASHVILLE?
We do! Come visit us at 1807 9th Ave N. Nashville, TN 37208. Our store hours are Monday through Friday from 10am to 5pm CST & Saturday from 11am to 5pm.
HOW CAN I STAY UPDATED ON NEW PRODUCTS, SALES, AND EVENTS?
We're glad you asked! Sign up for our emails here. We promise to only send the good stuff.