ONLINE RETURN POLICY FOR DOMESTIC ORDERS
CHECK BELOW FOR INTERNATIONAL SHIPPING QUESTIONS
Hey wldflwr…we understand! If you are not completely satisfied with your purchase, you can send it back to us for a refund or credit within 7 days of receipt. Your package must be pre-paid and we do not refund shipping costs. Please print our return form, fill it out and include it in your package. Please allow 4-7 days for us to process your return and another 3-5 days for your bank to process the return. If you need to exchange for another size we will consider it a return, so go ahead and fill out our return form and place a new order online for your piece. If the items being returned were a gift, please fill out the return form and we will send you an online gift card!
Wedding rings, diamond rings, engagement rings, sale items, special orders, custom jewelry, engraved items, beauty products and candles are final sale and cannot be returned. All returned products must be in their original condition. Please email us before ordering if you are unsure at firstname.lastname@example.org.
Customer is responsible for all shipping costs unless the item is damaged or we made a mistake.
We recommend shipping all items through UPS, FedEx or USPS. We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
We have the right to deny credit if the merchandise returned does not meet our return policy requirements. Please include original packaging, filled out return form and the reason for your return and send to:
Consider the Wldflwrs
1807 9th Ave North
Nashville, TN 37208
CANCELING AN ORDER
Don’t sweat it! If you need to cancel an order you must email us within 4 hours of when you place your order. Once it has been over 4 hours we consider your order to be in production and it cannot be cancelled at this point.
CAN I RETURN OR EXCHANGE PIECES AT THE STORE?
Yes! If you would like a refund for your order we can give you a refund or gift card in the store. Please bring your pieces, original packaging and your order confirmation. We will check to see when your order was received and if it has been less than 7 days we will process the return. If you would like to exchange your pieces in the store we will go through the same process. We will not give a cash refund.
Questions? Please email email@example.com
REPAIRS AND RING RESIZING.
We do resizing for $35 on most solid gold and solid sterling rings. Please email or call us at 615-209-8810 for questions about sizing. For rings that are not from our company please contact us at firstname.lastname@example.org for resizing questions.
All international orders are final sale.
SHIPPING : The lead time for shipping is 3-5 days for the signature line, up to 2 weeks for fine jewelry and custom stamping/engraving and 3-4 weeks for wedding bands and engagement rings.
DOMESTIC / INTERNATIONAL SHIPPING
Every order is shipped via USPS and can take 2-5 business days to arrive domestically and 14 days internationally. Please double check your shipping address when placing an order online. We are not responsible for received shipments if the customer listed the wrong address.