CTWF offers complimentary tightening of prongs and cleaning for life. We guarantee the structural integrity of all jewelry to be free of manufacturing defects. If you believe your piece has a defect, contact us within 24 hours of delivery. We offer a six month manufacturing warranty on all jewelry purchased at CTWF. Within this window, the customer is responsible for the payment of repairs outside of normal 'wear and tear'. Past the six months, we can offer repair services for your jewelry - just know that there may be a small fee for pieces that are well-loved. Please be mindful that it is important to add fine jewelry to a homeowners, renters or individual insurance policy; this will protect against loss, damage or theft of jewelry.
All made-to-order pieces are final sale and cannot be returned or exchanged. All in-stock, ready-to-ship pieces can be exchanged for store credit within 14 days of in-store purchase or receiving your order. Items purchased on sale or with a discount code and international orders are final sale. Piercing and zapping appointments are also final sale.