Product Warranty

WARRANTY:

CTWF offers complimentary tightening of prongs and cleaning for life. We guarantee the structural integrity of all jewelry to be free of manufacturing defects. If you believe your piece has a defect, contact us within 24 hours of delivery. We offer a one year manufacturing warranty on all jewelry purchased at CTWF. Within this window, the customer is responsible for the payment of repairs outside of normal 'wear and tear'. Past the one year, we can offer repair services for your jewelry - just know that there may be a small fee for pieces that are well-loved. Please be mindful that it is important to add fine jewelry to a homeowners, renters or individual insurance policy; this will protect against loss, damage or theft of jewelry.

All pre-owned watches include a 6-month warranty through Consider the Wldflwrs, covering timekeeping and mechanical operation. This warranty does not extend to cosmetic wear, accidental damage, or issues caused by improper use.

RETURN POLICY:

All made-to-order pieces are final sale and cannot be returned or exchanged. All in-stock, ready-to-ship pieces can be exchanged for store credit within 14 days of in-store purchase or receiving your order. Items purchased on sale or with a discount code and international orders are final sale. Piercing and zapping appointments are final sale. Pre-owned watches are final sale and sold as-is.