Consider the Wldflwrs is a fine jewelry boutique located in the fast-growing city of Nashville, TN. We are making memorable experiences with our customers by creating a shopping atmosphere that is unforgettable. With our superior customer service, competitive pricing and unique selection of engagement rings and wedding bands we lift the veil of traditional bridal jewelry shopping and provide a unique experience for our customers. We are currently hiring for the following roles...
Customer Service Specialist
Location: East Nashville Storefront
The customer service specialist will often be the front line of communication with our customers. The ideal candidate knows and understands the core values of Consider the Wldflwrs as a business and has the ability to multi-task and prioritize customer service issues.
- Deliver remarkable customer service via email, phone and in-store.
- Offer organizational support in the storefront
- Provide timely responses for order follow-ups, tracking and production updates
- Combine product knowledge with sales skills to sell pieces in the storefront
- Work diligently in a fast-paced environment and be willing to adjust to busier seasons or days such as piercing party days
- Work with store manager and owner to improve customer service processes and provide regular feedback on customer analytics
- 2-3 years of experience in a similar customer service role
- Exceptional communication typing skills required
- Proficient in Mac computers, office and google suite. Experience in Shopify is a plus.
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong people skills and strong work ethic
- Attention to detail
- Full-time role located in East Nashville
- Office Hours: 9:00-5:15pm Tuesday through Saturday (weekly schedule subject to change during sales, busy season and events with the possibility of additional evening hours and overtime)
- Available over certain holidays (blackout dates will be included on busy holidays)
- Health benefits for full-time employees